At Baggiza, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or you may encounter issues with your order. To ensure a smooth and convenient return experience, we’ve detailed our comprehensive Return Policy below to guide you through the process.

How to Initiate a Return

If you’re unsatisfied with your purchase or received an item that isn’t what you expected, you can initiate a return within 30 days of receiving your order. Returns are accepted via mail, and you can request either a refund or a replacement, depending on your preference.

To start your return, contact our customer service team at support@baggiza.com or via 24/7 live chat. We’ll assist you in initiating your return and provide any necessary instructions.

Return Label & Shipping Instructions

• Defective or Damaged Items: If your product is damaged, defective, or incorrect, we will provide a prepaid return shipping label via email or include it with your shipment. Use this label to return the item at no cost within 30 days.
• Change of Mind or Incorrect Order: If you’ve changed your mind or ordered the wrong product, you can still return it within 30 days. For these returns, shipping costs will be your responsibility. Contact us for a return authorization and instructions.

Conditions for Return

To be eligible for a return, the product must:

• Be unused and unworn, showing no signs of wear, use, or damage.
• Be returned in its original packaging, with tags, labels, and any other materials intact.

Products that don’t meet these conditions unfortunately cannot be accepted for return.

Return Shipping Costs

• Defective or Incorrect Items: Baggiza will cover all return shipping costs if the issue is due to our mistake.
• Change of Mind: For returns made due to a change of mind, return shipping fees will be the customer’s responsibility.

No Restocking Fees

At Baggiza, we aim to make returns hassle-free. Unlike many other retailers, we don’t charge restocking fees for returned items, making your return experience straightforward.

Processing Your Return & Refund

Once we receive your returned item and confirm that it meets our return conditions, we’ll process your refund or replacement. Refunds will be issued within 7 business days, and you’ll receive a confirmation once it’s processed. Refunds are credited back to the original payment method used at checkout.

If you’ve requested a replacement, we’ll dispatch your new item promptly once we receive your return.

Exceptional Care in Handling Returns

We take great care in handling all returned items to ensure quick and accurate processing. Each return is carefully inspected to verify its condition, ensuring your future shopping experiences with Baggiza are even better.

Contacting Us for Support

Our customer support team is here to help you through every step of the return process. Whether you need assistance with obtaining a return label, tracking your return, or understanding our policies, we’re available anytime. You can reach us at support@baggiza.com or via 24/7 live chat for personalized help.

For further details on how refunds are handled, please refer to our Refund Policy.

Thank you for choosing Baggiza. We value your trust and are committed to providing excellent service. If you have any additional questions or need further assistance, don’t hesitate to reach out to us.

FOR MORE INFORMATION:

Trade Name: Baggiza
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (682) 353-7724
Business Mail: support@baggiza.com
Business Address: 1108 Winters St, Dallas, Texas 75216, United States